Refund policy

At KiolaFluffy, we want every customer to be fully satisfied with their purchase. If for any reason you are not completely happy, we offer a straightforward return and refund process to give you peace of mind.

Customers may request a return within 30 days of receiving their order. To qualify, items must be unused, unwashed, and in their original condition with tags or packaging intact. Certain items, such as personalized or clearance products, may not be eligible for return. Proof of purchase is required for all returns.

Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or card provider. Shipping costs are generally non-refundable, and customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

If you receive a damaged or wrong product, please contact us immediately at mickeyfrost88@gmail.com so we can resolve the issue promptly.

Your satisfaction matters to us, and we strive to make your shopping experience at KiolaFluffy smooth, reliable, and enjoyable.